Gro Me Online Privacy Policy

Last updated: 7 January 2026

Gro Me Online (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information, and how you can access or correct it.

1) Who we are

Business name: Gro Me Online
ABN: 19 692 929 865
Contact: hello@gromeonline.com

2) What personal information we collect

Depending on how you interact with us, we may collect:

  • Contact details: name, email address

  • Business/site details: website URL, industry, location, and any optional details you provide (e.g., business size, goals, notes)

  • Communications: messages you send us and our replies

  • Usage data: basic website analytics and device information (e.g., IP address, browser type) via cookies/analytics tools

3) How we collect personal information

We collect personal information when you:

  • submit a form (e.g., Score request, Top 5 plan request, subscribe, contact us)

  • email or message us directly

  • browse our website (via cookies and analytics)

4) Why we collect, use and disclose personal information

We collect, use and (where relevant) disclose personal information to:

  • provide the service you request (e.g., deliver your Score and/or Top 5 plan)

  • communicate with you about your request and follow-ups

  • improve our tools, templates and services (including research and product direction)

  • send you practical updates and marketing communications where you have consented (you can opt out anytime)

  • maintain security, prevent fraud/abuse, and comply with legal obligations

We may also use de-identified and aggregated information (e.g., average scores by industry) to understand trends and improve our offering. This information is used in a way that does not identify you.

5) Who we disclose information to

We may disclose personal information to trusted service providers who help us operate our business, such as:

  • website/CRM and form providers (e.g., HubSpot)

  • email and communications tools

  • analytics providers

  • payment providers (only if/when you purchase paid services)

We only share information to the extent necessary for them to perform services for us.

6) Overseas disclosure

Some of our service providers may store or process information outside Australia (for example, in the United States or other regions where they operate). Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a manner consistent with Australian privacy expectations.

7) Marketing emails (unsubscribe)

If you subscribe or otherwise consent to receive updates, we may send you marketing emails. Every marketing message will include an unsubscribe option, and you can opt out at any time.

8) How we store and secure personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes using reputable providers and access controls. No method of transmission or storage is completely secure.

9) Accessing and correcting your information

You can request access to, or correction of, personal information we hold about you by contacting us at hello@gromeonline.com. We’ll respond within a reasonable time.

10) Complaints

If you have a privacy complaint, please contact us at hello@gromeonline.com with details of your concern. We’ll respond and work with you to resolve it. If you’re not satisfied, you may be able to complain to the Office of the Australian Information Commissioner (OAIC).

11) Cookies and analytics

We may use cookies and analytics tools to understand how visitors use our website and to improve performance and content. You can usually control cookies through your browser settings.

12) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date.